Our Services - CarePages for Acute Care

To learn more about how to bring CarePages to your organization, CONTACT US.

The CarePages service provides an important new tool for health care facilities to satisfy long-held unmet patient needs, including: *

• Emotional support
• Involvement of family and friends
• Information and education
• Communication
• Responsiveness to concerns

* Press Ganey

A fully integrated service, CarePages demonstrates care for all needs, both emotional and physical.  The service provides a connection between healthcare providers and the large and growing groups of their consumers: patients, caregivers, and their friends and family members.

CarePages allows patient families to easily communicate with relatives and friends, share health updates, photos and exchange supportive messages via a free, private website.

• Patient families can share news, without repeated telephone calls.
• Families stay close by sharing captioned photos
• Loved ones send words of encouragement and support.
• Privacy controls enable patient families to manage visitors.
• CarePage visitors can recognize staff for excellent care.

• IMPROVED PATIENT SATISFACTION
  CarePages allows healthcare providers to repeatedly connect with their patient communities in ways that improve patient satisfaction:
  
  

  •	Each CarePage visitor "virtually visits" the patient an average of 20 times over an average three month period.
  •	88.4% of patients and families say CarePages improved their satisfaction with the healthcare facility*.
  •	Real time feedback surveys supplement patient satisfaction monitoring and put you directly in touch with the patient family.

  
  * 2004 TLContact User Survey conducted with Northwestern University Program of Communication and Medicine, 19,000 Respondents.
  
  
• PRIVACY
  CarePages' business is healthcare. We specialize in providing the security you need as a healthcare provider to protect caregiver communities and yourself. In a world where patient families communicate via the Internet in uncontrolled, insecure forums, CarePages ensures you, and your patients' personal information, are protected.
  CarePages are fully compliant with all HIPAA requirements, and:
  
  

  •	Offer the same security and encryption used by financial institutions to process web transactions.
  •	Ensure information is viewed only by invited guests through password and guest book logs.
  •	Bring provider and patient together, if issues occur, through feedback mechanisms and content control.
  •	TLContact can participate in business associates' agreements for additional security, as required.

  
  
  
• INCREASED STAFF EFFICIENCY AND RECOGNITION
  CarePages saves your clinical staff time. In a recent survey of over 300 clinical hospital staff*:
  
  

  •	More than half agree or strongly agree that CarePages makes it easier for staff to focus on the patient’s physical care requirements.
  •	More than one-third agree or strongly agree that CarePages saves them time by reducing the number of phone calls requesting information about a patient’s status.

  
  *2006 TLContact and Children's Healthcare of Atlanta study
  
  
• EXTENDED MARKETING REACH

  •	Customized links on each CarePage are proven to increase the healthcare provider’s website traffic by +10%.
  •	The average hospital sees more than 1,000,000 unique visits to its CarePages each year
  •	Hundreds of patient families a day complete surveys for their healthcare providers, offering real-time feedback and user stories.

  
  
  
  CarePages provide a virtual care experience for every visitor, enabling facilities to promote their care again and again with a highly involved audience through links, email, and surveys.
  
  

  •	80% of CarePages members are women making primary health care decisions
  •	99% are convinced that CarePages are important for hospitals to offer*
  •	91% say CarePages improved their opinion of the hospital*
  •	86% indicate the CarePages service increased their likelihood of recommending the hospital*

  
  *Survey designed and evaluated by Northwestern University Program of Communication and Medicine
  
  
  
  Surveys and emails can be customized and targeted to welcome families, encourage screenings, and collect real time feedback.
  
  
• INCREASED DONOR PROSPECTS
  The CarePages Service identifies prospects for leadership annual giving and major gifts.
  
  Patients, families and their extended communities of support are grateful for the opportunity to use CarePages. The service makes a dramatic impact on their healing and inspires users to "give back". The CarePages service channels this goodwill back to the healthcare provider.
  
  

  •	CarePages' Donation Acquisition System proactively makes appeals on the healthcare provider's behalf.
  •	With CarePages, loyalty, resources and potential long-term major gifts are directed to you at a time when families are most likely to give.
  •	CarePages identify an average of 100 new donor prospects a week.

  
  

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  CarePages research indicates members are likely to turn goodwill into action:
  

  •	are more likely to donate to the health care provider
  •	10% sign up to become "friends of the foundation"
  •	4% indicate they will make an immediate donation

  
  

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  Donor prospecting and cultivation generates major gifts:
  

  •	75% of all major donors made a first gift of less than $250.
  •	Over 90% were donors to the organization in at least 3 prior years

  
  *Source: Target Analysis (2002) and Grenzebach Glier & Associates (2005) National Benchmarking Studies, Major gift defined as $10,000 or more
  
  
• COMMUNITY EDUCATION OPPORTUNITIES
  CarePages provides a way to repeatedly reach patients, caregivers and their networks of support for meaningful education.
  
  

  •	Reach both the patient and the immediate family caregiver or advocate.
  •	Educate through multiple portals (web links, email reminders, surveys) when the audience is most receptive to the message.
  •	CarePages users visit multiple times, offering repeated instances to deliver educational content.
  •	Send a welcome message from your organization upon registration.

  
  
• IMPLEMENTATION
  Your success is our success. We work hard to ensure CarePages is a valuable part of your patient-centered care initiatives:
  
  

  •	Our implementation process and account management expertise offers tested processes and proven Best Practices.
  •	CarePages outsourced technology does not strain hospital technical staff.
  •	Template marketing materials and CareCurrents email newsletters ensure promotion to staff and patient families is turn-key and continuously refreshed.
  •	TLContact partners offer services that compliment the CarePages service and add value to your organization.

  
  CarePages is designed and supported by health care professionals for health care providers.